If you are thinking of or already have rented a hire bike from Eat Sleep Cycle, please consult these Frequently Asked Questions before contacting our team.

Which size bike is right for me?

Use your height in centimeters and the Sizing chart for each bike clearly shown on the “Sizing” tab to determine the right size bike for you.

If you know your height in feet and inches convert to centimeters through a simple Google search.

For a better fit, send dimensions A&B to [email protected] prior to your reservation. You can also send your full bike fit if you have one.

A: Saddle height – measure this from the centre of the bottom bracket to the top of your saddle

B: Reach – measure from the tip of your saddle to the intersection of your stem/handlebars

What gearing do the rental bikes have?

All of our road rental bikes carry the maximum gearing possible:

  • Compact 50-34 chainset
  • 11-32 cassette

Our non-road bikes vary, so please consult with our team if you are unsure.

Which way around are the brakes?

All of our rental bikes are wired ‘European style’ with the brakes as follows:

  • Left lever is the front brake
  • Right lever is the rear brake

It is not possible to swap the brakes.

How long is a day!? (Rental Period)

When you rent a bike, the days of use are counted from the day of collection to the day of return. On special request you can collect your bike the evening before the start of a rental but this is subject to availability & we can not guarantee this.

What time can I collect & return my bike?

Please consult the latest Hub opening times and plan to collect and return your bike within these hours. 

For groups special exceptions can be made – please ask us.

What tools & acessories come with the bike?

Every bike is supplied with an inner tube, tyre levers & mini-pump.

We do not supply multi-tools – please make sure you are comfortable on your bike before leaving the Hub.

We do not supply gas canisters or bidons – these are available to purchase from the Hub.

We recommend that you bring your own pedals & helmet, however these can be booked in advance for a small fee.

Is a lock provided with the rental bike?

We do not supply a lock with any of our rental bikes. We do not recommend leaving the bikes unattended. If a bike is stolen during your rental period you are held responsible for the cost of replacing the bike.

Guests are welcome to store the bike at the Eat Sleep Cycle Hub overnight.

Can you deliver & collect bikes?

Yes – we deliver & collect bikes all over the Girona & Costa Brava region. Simply provide your delivery address & ask us for a quote.

Can I join any group rides?

Yes – we welcome guests to our weekly ride, Lazy Lunes! This departs at 10 am every Monday from the Eat Sleep Cycle Hub. The ride is 50 – 60 kms with a coffee stop at Banyoles Lake. Riders must be comfortable riding in a group. The ride is ‘lazy’ and runs at an average speed of c. 22 kmph.

Can you help me with route advice?

Yes – we supply route cards and Wahoo navigation devices for a fee. Consider hiring a guide, especially if it’s your first time in the area. We also offer custom self-guided packages which include route options tailored to you.

What do I do if my bike has a mechanical issue?

All of our bikes are checked & serviced before leaving the Hub. On collection please make sure you are happy with the condition of the bike.

Should you have a problem during your rental period please let us know as soon as possible. If possible, bring the bike to our mechanics at the Eat Sleep Cycle hub.

If this is not possible, call us and try to give us as much information as possible.

No rider will be left stranded & we will work with you to find a solution.

What happens if the bike is damaged or stolen during my rental period?

By renting the bike you are taking full responsibility for the safety and condition of the bike.

If damage is caused to the bike during your rental period you will be held responsible and charged the cost to Eat Sleep Cycle of reparing the bike (and for any replacement parts).

If the bike is stolen during your rental period you will be charged the cost to Eat Sleep Cycle to replace the bike.

We highly advise making sure your bike rental is covered for damange & theft by your travel insurance policy,

Can I have a refund if I need to cancel my reservation?

Please consult our terms & conditions for details of refunds available.

What happens if it rains? Are there refunds available?

We do not offer refunds due to weather conditons or any other force majeure.

Please consult our terms & conditions for details of refunds available.

Have a question not covered here? Please contact the team at [email protected]