Cancellation Policy For All New 2020 Reservations Made On Or After 17.03.2020

The outbreak of COVID-19 is causing uncertainty for our guests from all over the world. We are pleased to offer revised terms & conditions for any new reservations made on or after 17.03.2020 for tours, bike hire & services for 2020.

Scheduled Tours

i) To book an Eat Sleep Cycle scheduled tour a 25% deposit is required at the time of booking.

ii) If guests cannot travel due to Covid-19 we will issue a full refund up to 7-days before the tour start date.

Custom Tours

i) To book an Eat Sleep Cycle custom tour a 25% deposit is required at the time of booking.

ii) If guests cannot travel due to Covid-19 we will issue a full refund up to 30-days before the tour start date.

Bike Hire & Girona Services

i) To book Bike Hire & Girona Services a 50% deposit is required at the time of booking.

ii) If guests cannot travel due to Covid-19 we will issue a full refund up to 7-days before the booking start date.

These new terms & conditions are available for all new reservations made on or after 17.03.2020.

Booking a 2021 Tour with a €100 Refundable Deposit

As we release dates for our 2021 tour calendar we’re offering guests the opportunity to guarantee their place with a €100 refundable deposit. Simply contact the team at [email protected] and quote ‘2021for100’

i) To guarantee a place on the tour make a payment of €100 per guest at the time of booking.

ii) A 50% deposit is due by 31st December 2020. If you decide to cancel your booking before this date we will refund your €100, or transfer it to another tour or other tour dates as you prefer.

iii) On payment of the 50% deposit our normal terms and conditions apply.

iv) The remaining balance is due 2 months before the trip.

This offer only applies to scheduled tour dates departing on or after 1st April 2021 and does not apply to custom or private tours. The offer does not apply to bike hire.

Booking with Eat Sleep Cycle

We appreciate your business and want to make the booking process as simple as possible.

i) To reserve a bike full payment is required at the time of booking. For group bookings of 6 or more riders, a 50% deposit is required on booking, with the full amount due 1 month before the rental starts. Groups must make 1 group payment for the deposit, and one group payment for the full amount.

*See our Bike Hire Cancellation Policy for details of refunds available.

ii) To book an Eat Sleep Cycle scheduled tour a 50% deposit is required at the time of booking. The remaining balance is due 2 months before the trip.

*See our Scheduled Tour Cancellation Policy for details of refunds available.

iii) To book any other Eat Sleep Cycle services or bespoke packages a 50% deposit is required at the time of booking. The remaining balance is due 2 months before the trip.

*See our Custom & Private Tour Cancellation Policy for details of refunds available.

Scheduled Tour Cancellation Policy

We understand that sometimes things happen in life out of your control which means you need to cancel or change your Eat Sleep Cycle Trip.

Please let us know in writing as soon as you know you need to cancel your trip.

The table below explains cancellation fees for our scheduled tours:

DAYS TO DEPARTURE REFUND FUTURE TOUR CREDIT
More Than 90 Days All but 100 cancellation fee 100% of deposit
61-90 Days 75% of trip price 90% of trip price
31-60 Days 50% of trip price 65% of trip price
30 Days or Less No Refunds 25% of trip price

We highly recommend guests to purchase personal travel insurance.

Moving Your Tour

In light of the outbreak of the Coronavirus, we are working with guests on a case by case basis to move reservations to a later date. Note that if we are able to move your tour to a later date, the ’30 Days or Less’ conditions apply, regardless of the new start date of your tour. It is not guaranteed that we can move your tour.

If a tour is moved to later in 2020 and you are still unable to travel due to the Coronavirus, we will work with you to move the tour to 2021. We will allow up to 2 moves of your tour booking. Following that, tour deposits will be lost.

Vouchers

Eat Sleep Cycle may issue vouchers in the form of a code which can be used to redeem your credit on the service detailed and in the time duration detailed in the email you receive.

If for any reason you can not travel in the time duration of the issued voucher then please request an extended time duration. Vouchers may not be exchanged for a refund but can be used by a friend or family member, simply pass your voucher onto them.

New Reservations for 2020 Tours made after 17.03.2020

See updated deposit & cancellation conditions ‘Cancellation Policy For All New Reservations Made On Or After 17.03.2020’

Custom & Private Tour Cancellation Policy

On booking a custom and/or private tour a 50% deposit payment is due unless a different amount has been agreed in writing by Eat Sleep Cycle.

When the deposit is paid the group is committing to achieving the stated minimum group size. Be aware that if this minimum is not reached the price per head may change.

If a member of the group can no longer travel & wishes to cancel their deposit is not refundable. The deposit is transferable to a new guest (this is the responsibility of the group, not of Eat Sleep Cycle). If it is not possible to find a replacement the guest will not be refunded by Eat Sleep Cycle but may be able to claim from their personal travel insurance if they have taken out a policy.

Final payments for all tours are payable 2 months before the tour begins. If a guest needs to cancel, the same policy applies & the place remains transferable to a new guest.

Moving a Custom Tour

Due to the exceptional circumstances surrounding the Coronavirus pandemic we are working with guests to move custom tours to later in the year 2020 and in some cases to 2021. Depending on when cancellation is made there may be some unrecoverable expenses which will be deducted from the issued credit.

Please note that as per the terms and conditions, custom tour deposits for tours booked before 17th March 2020 are non-refundable.

If a tour is moved to later in 2020 and you are still unable to travel due to the Coronavirus, we will work with you to move the tour to 2021. We will allow up to 2 moves of your custom tour booking. Following that, custom tour deposits will be lost.

Vouchers

Eat Sleep Cycle may issue vouchers in the form of a code which can be used to redeem your credit on the service detailed and in the time duration detailed in the email you receive.

If for any reason you can not travel in the time duration of the issued voucher then please request an extended time duration. Vouchers may not be exchanged for a refund but can be used by a friend or family member, simply pass your voucher onto them.

New Reservations for 2020 Custom Tours made after 17.03.2020

See updated deposit & cancellation conditions ‘Cancellation Policy For All New Reservations Made On Or After 17.03.2020’

Bike Hire & Girona Services Cancellation Policy

All cancellations must be received in writing or via confirmed email. No refunds are possible after the rental begins. If we are forced to cancel a rental, we will award a 100% refund.

The following table explains cancellation fees for all bike rentals & Girona Services*.

DAYS TO DEPARTURE

REFUND

More than 14 days 75% of the fee
6 – 14 days 25% of the fee
0 – 5 days 0% of the fee

*Girona Services refer to services including (but not exclusively) – hiring a guide, airport transfers, food experiences, day trips &  vehicle support. If you have purchased any of these services as part of a tour package, our Tour Terms & Conditons apply.

New Reservations for 2020 Bike Hire & Girona Services made after 17.03.2020

See updated deposit & cancellation conditions ‘Cancellation Policy For All New Reservations Made On Or After 17.03.2020’

Vouchers

If you need to cancel your reservation due to Coronavirus, Eat Sleep Cycle may issue vouchers in the form of a code which can be used to redeem your credit on the service detailed and in the time duration detailed in the email you receive.

If for any reason you can not travel in the time duration of the issued voucher then please request an extended time duration. Vouchers may not be exchanged for a refund but can be used by a friend or family member, simply pass your voucher onto them.

Bike Hire Terms & Conditions

  1. The bike is to be collected and returned by the guest at the EAT SLEEP CYCLE HUB (at Carrer del Vern 3, 17004, Girona, Spain). Unless otherwise arranged with EAT SLEEP CYCLE and confirmed in your booking.  In the case of a tour, the rental bike will be delivered to you as described in your Trip Notes.
  2. The duration of this rental is detailed in your booking. 
  3. The term ‘equipment’ in this contract refers to the subject matter and accessories rented on this contract.
  4. The equipment is to be collected and returned at the EAT SLEEP CYCLE HUB in Girona located in Carrer del Vern no. 3 unless agreed otherwise and specified in your booking. The return of the equipment must be done on or before the “Rental End date and time” detailed in your booking. In the case of a tour, the rental bike will be delivered & collected as described in your Trip Notes. 
  5. Failure of the guest to return the equipment on time will cause a fine of 10.00 € per hour/ 80.00 € per day. If the equipment is not returned, EAT SLEEP CYCLE will be able to take possession of said equipment wherever it is found, without the guest having any rights to claim for it.
  6. The guest declares to have checked the conditions of the equipment and finds it all to be in perfect condition.
  7. The equipment rented is to be returned by the guest to EAT SLEEP CYCLE in the same state it was given to the guest. The cost of reparations or reposition of the equipment will be charged to the guest. 
  8. The guest must inform EAT SLEEP CYCLE of any damages of the equipment as well as its malfunction.
  9. The guest is obligated to take good care of the equipment and take all necessary precautions to protect the bike and accessories from damage, loss or theft. Should any of the before mentioned situations take place during the rental period, the guest assumes immediately all the reparation or reposition costs incurred at the price or market price according to EAT SLEEP CYCLE.
  10. At the end of the rental period, EAT SLEEP CYCLE will determine the conditions of the rented equipment and if necessary assess the losses or damages caused (excluding reasonable wear and tear of the equipment).
  11. The guest is obliged to safely secure the bike indoors at all times when it is not in use. The guest should not lock the bike outdoors in a public place and should instead remain with the bike at all times.
  12. The guest declares: to be in perfect health conditions, be able to ride a bike, to have the necessary control of the equipment rented and declares to have the necessary travel & health insurance to undertake cycling activities in Europe.
  13. The guest who rents more than 1 bike, declares that all the riders of the bikes he/she rents: are in perfect health condition, are able to ride a bike, have the necessary control of the equipment rented and have the necessary travel & health insurance to undertake cycling activities in Europe.
  14. In case of loss or theft or damage of the equipment the guest must immediately communicate this circumstance to EAT SLEEP CYCLE. In addition, the guest will have to compensate EAT SLEEP CYCLE for the reparation or reposition costs incurred at the cost price according to EAT SLEEP CYCLE.
  15. The rental does not include insurance for own damages so the guest is responsible for all the damages of material or of a personal nature that he/she could suffer. 
  16. The rental is made with the corresponding Civil Responsibility coverage insurance that covers all damages originated by the rental to third parties, people or properties. It is the responsibility of the guest and his/her companions to respect the local traffic rules and to circulate with care and respect to pedestrians and other road users.
  17. The guest and his/her companions declare to have read and understood the terms and conditions at https://www.eatsleepcycle.com/about/terms-conditions
  18. The data provided by the guest will be used exclusively for the correct provision of the contracted service, the guest being able to request, in accordance with the law, its access, rectification, cancellation or opposition through communication by any means to EAT SLEEP CYCLE. This contract is governed by Spanish law. 

Tour Terms & Conditions

The parties agree to this combined travel contract, which is subject to the following PARTICULAR CONDITIONS. 

  1. TOUR NAME. As established in the Trip Notes, sent to the guest. 
  2. DATE OF TOUR. As established in the Trip Notes, sent to the guest. 
  3. PRICE. As established in the Trip Notes. 
  4. PLACE OF DEPARTURE AND RETURN. As established in the Trip Notes.
  5. PLACE, METHOD AND CALENDAR OF PAYMENT. As established in the Trip Notes
  6. SCHEDULE. As established in the Trip Notes. 
  7. ITINERARY AND PREVIOUS SERVICES. As established in the Trip Notes and supplemented with the documentation that will be delivered to the guest before departure in the Tour Itinerary.
  8. ACCOMMODATIONS AND MEANS OF TRANSPORTATION PROVIDED, CATEGORY, CHARACTERISTICS AND SITUATION. As established in the Trip Notes. The guest expressly acknowledges being informed of this, giving his/her agreement to the categories, characteristics and situation of the hotels and means of transport that will be used in the contracted trip. Hotels may vary depending on their occupancy.
  9. MINIMUM NUMBER OF PEOPLE. The completion of this trip requires the minimum number of people that the Trip Notes expressly indicates (if a minimum is not required, this clause is not applicable). The Agency may cancel the trip if a minimum number of people is required and this minimum is not reached. See Trip Notes for the specific conditions of your tour.
  10. EXECUTION OF THE TOUR. The Agency is responsible for the correct execution of all travel services included in the contract (in accordance with article 161 of Bill no. RD 1/2007). The Agency shall provide adequate assistance without undue delay to the traveller in need of assistance. The Agency may invoice a reasonable surcharge for such assistance if the need of assistance has been caused intentionally or due to the negligence of the guest. Said surcharge will in no case exceed the actual costs incurred by the Agency. The guest must inform the Agency without undue delay of any lack of compliance observed during the execution of a travel service included in the contract.
  11. ENTRY REQUIREMENTS FOR FOREIGN GUESTS. Visas, passports, fees and other necessary documentation may be required, as established in the Trip Notes.
  12. INSURANCE
    1. Assistance Insurance. The contracted trip includes the option to obtain travel assistance
    2. Cancellation Insurance. The consumer declares that he/she has been informed by the Agency of the possibility of contracting an insurance, paid by the guest, which covers the costs of cancellation and to have assistance covering the cost of repatriation or transfer to the place of origin, in case of accident, illness or death as well as other eventualities.
    3. Insurance in case of insolvency. The purpose of the insurance is to respond to the fulfillment of the obligations arising from the provision of services to the contractors of a combined trip and, especially, to the reimbursement of the funds deposited in the event of insolvency or bankruptcy of the Agency. In accordance with European, Spanish and Catalan legislation, EAT SLEEP CYCLE has contracted insurance with the following company:

Company Name: Seguros Catalana Occidente, S.A.

NIF: A-28119220

Address: Paseo de la Castellana 4, 28046, Madrid

Telephone: 902 344 000

Policy: 8-6.673.112-A

Broker: Molas i Toroella S.L.

Telephone: +34 972 416 969

Email: [email protected]

  1. CANCELLATION COSTS. Those indicated in the General Conditions will apply as established in the Trip Notes,  the applicable conditions are also detailed on the web page: (https://www.eatsleepcycle.com/about/terms-conditions/ within the section SCHEDULED TOUR CANCELLATION POLICY or CUSTOM TOUR CANCELLATION POLICY), unless the parties have agreed otherwise.
  2. MODIFICATION OR VARIATION OF THE PROGRAM. Given the characteristics of the tour covered by this contract, the itinerary may at times need to be altered or changed in the place of destination due to unpredictable weather conditions, state of roads or access to roads or other causes and situations that make it advisable to alter the contracted travel program, either to safeguard the guests’ safety, or because of the impossibility of strictly complying with the program. 

Both the Agency and the guest in this contract recognize, understand and accept the special and unforeseen characteristics of the trip that is the subject of this contract.

  1. CLAIMS. In case of any breach in the execution of the services, the guest is obliged to notify the Agency, in a reliable manner and as soon as possible, preferably “in situ” or in any case in the five days following the end of the trip. The limitation period for the actions will be established in Bill no. RD 1/2007 of November 16.
  2. RESPONSIBILITY. According to general conditions and applicable legislation. The guest declares: to be in perfect health condition, be able to ride a bike, to have the necessary control of the equipment and declares to have the necessary travel & health insurance to undertake cycling activities in Europe. The guest is responsible for all the damages of material or personal nature that he/she could suffer. It is the responsibility of the guest and his/her companions to respect the local traffic rules and to circulate with care and respect to pedestrians and other users.
  3. SPECIAL REQUESTS. Special requests that the guest has requested and that the agency accepts will be detailed in the Trip Notes. 
  4. DATA PROTECTION. In compliance with the Bill no. 15/1999 of December 13, Protection of Personal Data, the Agency declares that the personal data provided by customers will be integrated into the management files to streamline their administrative management and accounting, and the management of tourism services of this contract. Likewise, we inform the guest that his/her data will be communicated to the providers of the contracted services to proceed with the booking of the tickets, the accommodation and means of transport, the travel insurance processing, etc. Regarding the collection and treatment of images, as established in the General Conditions published on the web (https://www.eatsleepcycle.com/about/terms-conditions/)
  5. JURISDICTION. The contracting parties expressly submit themselves to the jurisdiction of the Courts of Girona to resolve any discrepancies or claims that may arise from the interpretation or execution of the tour contract and these general conditions, and renounce their own forum if different.
  6. TRANSFER OF THE RESERVATION. The principal guest may freely assign the reservation of the tour to a person who meets the conditions required for it. The transfer must be communicated in writing to the Agency at least 15 days before the start of the trip.
  7. RESPONSIBILITY OF THE PRINCIPAL GUEST. Where the principal guest signs on behalf of the others on the tour, they state that he/she and the other guest of their reservation have read and understood the contract and the prospectus. 

Travel Insurance

Travel Insurance is not included in any Eat Sleep Cycle services. Travel Insurance is the sole responsibility of the client and must be purchased in advance of your holiday through your own provider.

Eat Sleep Cycle S.L. is a registered Spanish Travel Agency, registration number ESB55305734. This includes financial coverage for losses in case of insolvency by Seguros Catalana Occidente, Policy Number: 8-6.673.112-A & Civil Liability insurance by AXA Seguros, Policy Number: 81701012.