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Cancellations
CANCELLATION POLICY FOR SCHEDULED TOURS
Book your cycling tour with confidence. Our cancellation policy offers flexibility & 100% of your booking is fully refundable & transferable up until 90 days before you travel. Take a look below at our refund & tour credit timeline & just let us know if you have any questions.
Book with confidence with our refund & cancellation timeline. Any credit on your account is valid for 24 months from the date of issue.
| DAYS TO DEPARTURE | CANCELLATION FEE | FUTURE TOUR CREDIT |
| More than 90 days | No Fee | 100% of deposit |
| 61 – 90 Days | 50% of Tour Price | 75% of Tour Price |
| 31 – 60 days | 75% of Tour Price | 50% of Tour Price |
| 0 – 30 days | 100% of Tour Price | No Tour Credit |
Please note that Custom & Private tours have different conditions – please check the Custom & Private Tour Cancellation Policy below.
Once one guest books a scheduled tour it is guaranteed to run. In the event that a scheduled tour does not meet a minimum group size of 4 guests we reserve the right to reduce the level of support on the trip to one Eat Sleep Cycle guide. The guide will either drive a support vehicle whilst guests ride self-guided or they will guide the group on the bike if a support vehicle is not required.
The group size will be communicated to guests 1 month before the tour departure date & we will schedule a call with each guest to discuss any changes in the delivery of the trip. Our goal is always to ensure we can deliver the best experience for every rider.
CANCELLATION POLICY FOR SELF-GUIDED, CUSTOM & PRIVATE TOURS
Once booked, custom or private tours incur a fee on cancellation but we still offer flexibility to move the reservation for the complete group or issue each traveller 100% credit towards future travel up until 90 days before departure. Please see the tour credit & cancellation fee timeline below. Any credit on your account is valid for 24 months from the date of issue.
| DAYS TO DEPARTURE | CANCELLATION FEE | FUTURE TOUR CREDIT |
| More Than 90 days | 30% Tour Price | 100% of deposit |
| 61 – 90 Days | 100% of Tour Price | 75% of Tour Price |
| 31 – 60 Days | 100% of Tour Price | 25% of Tour Price |
| 0 – 30 days | 100% of Tour Price | No Tour Credit |
Custom and private tours are quoted with a miumium group size. In the unlikely event that the minimum group size is not met we reserve the right to update the quoted price per head. Should this not be accepted we will offer tour credits as per the timeline above or, before 61 days to departure, the opportunity to move the trip to dates when everyone can travel.
CANCELLATION POLICY FOR BIKE HIRE & GIRONA SERVICES
Book with confidence with our refund & cancellation timeline. Any credit on your account does not have an expiry date. No refunds or credits are possible after the rental begins. If we are forced to cancel a rental, we will award a 100% refund.
| DAYS TO DEPARTURE | CANCELLATION FEE | FUTURE TOUR CREDIT |
| More than 31 days | No Fee | 100% of price |
| 14 – 30 days | 10% of price | 100% of price |
| 72 hours – 14 days | 25% of price | 100% of price |
| 72 hours or less | 100% of price | 0% of price |
Girona Services refer to services including (but not exclusively) – hiring a guide, airport transfers, food experiences, day trips & vehicle support. If you have purchased any of these services as part of a tour package, our Custom & Private Tour Cancellation Policy applies (see above),