FAQ

Bike hire
Tours

What gearing do the rental bikes have?

When you rent a bike, the days of use are counted from the day of collection to the day of return. On special request you can collect your bike the evening before the start of a rental but this is subject to availability & we cannot guarantee this.

WHAT DAY AND TIME CAN I COLLECT AND RETURN MY BIKE?

Our bike hire center opening times are 9:00 am to 14:00 and 16:00 to 19:00 7 days Monday to Sunday excluding the months of January, February, March, July, August and December when we are open Monday to Saturday 6 days. You must collect and return your bike on your paid days in these times.

You can request early collection of your bike (for example the evening before to ride early) however we can not guarantee that because another customer has until the end of the day to return the bike.

Which way around are the brakes?

All of our rental bikes have ‘European style’ brakes which are as follows:

  • Left lever is the front brake
  • Right lever is the rear brake

Unfortunately, it is not possible to swap the brakes.

How long is a day? (Rental Period)

When you rent a bike, the days of use are counted from the day of collection to the day of return. On special request you can collect your bike the evening before the start of a rental but this is subject to availability & we cannot guarantee this.

What day and time can I collect and return my bike?

Our bike hire center opening times are 9:00 to 14:00 and 16:00 to 19:00 Monday to Saturday. In Girona the bike hire center is open on Sundays in April, May and September but please check that before traveling.

Please return your bike by 17:00 on the final day of your reservation or a €20 late fee will apply.

You can request early collection of your bike (for example the evening before to ride early) however we can not guarantee it.

What tools and accesories come with the bike?

Every bike is supplied with an inner tube, tyre levers & mini-pump.

We do not supply multi-tools – please make sure you are comfortable on your bike before leaving.

We do not supply gas canisters or bidons – these are available to purchase.

We recommend that you bring your own pedals, saddle & helmet, however these can be added to your reservation for a small extra charge.

What is the range of the e-bikes?

The range of the e-bike depends on many different parameters (weight of the rider, terrain, tires, tire pressure, temperature etc.) Please refer to the information listed for each model in the bike hire form for the manufacturer specified ranges.

Is a lock provided with the rental bikes?

We do not supply a lock with any of our rental bikes. We do not recommend leaving the bikes unattended. If a bike is stolen during your rental period you are held responsible for the cost of replacing the bike.

Guests are welcome to store the bike at the Eat Sleep Cycle Hub overnight.

Can you deliver and collect rental bikes?

Yes – from Girona we deliver bikes to all over the Girona, Costa Brava and Pyrenees region.

From Málaga we deliver bikes to all of Andalucia.

Simply provide your delivery address & ask us for a quote.

What happens if I need to cancel the trip?

We have a flexible cancelation policy – please take a look at our cancellation policy at the time of booking. If you have any doubts please reach out and we’re happy to help.

Is the tour the right level for me?

We rate our tours from Level 1 (Leisure) to Level 4 (Epic). Each tour contains a description of the level, expected daily ride time, distance and elevation. If you have any doubts we’re more that happy to speak to you on the phone and help to find you the perfect trip!

What about bikes? Can I hire one or should I bring my own?

We recommend that you hire a bike for your tour and will work with you after you book to help you to choose the best size and model for your ride style. If you prefer to bring your bike, it’s no problem. Please be aware that on some of our epic trips we charge a supplement to transport your bike box to our finishing location. If you have any doubts, please ask!

What happens if the bike is stolen or damaged during my rental period?

By renting a bike from us you are taking full responsibility for the safety and condition of the bike.

If damage is caused to the bike during your rental period you will be held responsible and charged the cost to Eat Sleep Cycle of repairing the bike (and for any replacement parts).

If the bike is stolen during your rental period you will be charged the cost to Eat Sleep Cycle to replace the bike.

We highly advise making sure your bike rental is covered for damage & theft by your travel insurance policy.

Can I have a refund if I cancel my reservation?

Please consult our terms & conditions for details of refunds available.

What happens if it rains? Are there refunds available?

We do not offer refunds due to weather conditions or any other force majeure.

Do you provide insurance for my rental bike?

We do not offer insurance for damage or theft to rental bikes. Unfortunately insurance companies do not offer these types of policies so Eat Sleep Cycle would need to assume the risk and we do not believe in selling a fictitious product and covering damage.

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