JOIN THE TEAM

Objectives

1. Manage the creation of a new Eat Sleep Cycle Online Shop that integrates with the new company website and ERP system (Microsoft Dynamics).
2. Achieve 2 x growth in the online retail shop in 6 months.
3. Achieve Stock rotation 4 for the online retail shop.
4. Implement a pricing strategy for online retail.
5. Make a flawless end to end online shop customer experience.
6. Input into brand selection and product orders for online selling.
7. Build a small and efficient team to achieve the above, using third party companies where this is a better option for the business.

Monthly Tasks & Responsibilities

• Monthly e-commerce retail results to be presented to partners.
• Improvement project status update to partners including improving the online customer experience.
• Lead 1-2-1´s with your staff every quarter.
• Recruit the new team members as and when required.

Weekly Tasks & Responsibilities

• Monitor weekly e-commerce sales, margin, stock turnover, other selected KPI´s.
• Plan retail marketing campaigns with the Marketing team.
• Weekly meetings with third party suppliers to track progress and make adjustments.

Daily Tasks & Responsibilities

• Ensure the smooth running of the online retail business. Manage a small team of staff uploading products, providing customer support and delivering products.
• Make updates to the existing website yourself or using your team.
• Work with technical support to make changes to the existing company website.
• Work with the purchasing team to improve the product selection for better online selling.

Contract Details

• Full time, permanent contract, 40 hours per week
• Core hours Monday – Friday
• Role based at Eat Sleep Cycle HQ in Fornells de la Selva
• Start date – as soon as possible
• Salary – negotiable subject to experience.

To apply send your CV & cover letter to Lee, [email protected]

Objectives

Repair and service customer and rental bikes to a high standard. Provide a high level of customer service to local and foreign customers. Use your knowledge to advise on bike components and accessories.

Contract Details

• 40hr full time contract including weekend working.
• Role based in our Málaga Hub.

Essential Skills and Experience

• Must be a qualified bicycle mechanic.
• Minimum 3 years experience working as a mechanic in a bike shop.
• Knowledge of electronic gearing and high-end road, gravel and MTB.
• Preferred languages are English and Spanish.
• A love and passion for cycling. Aligned with Eat Sleep Cycle values.

Tasks & Responsibilities

You will work in our dynamic team to:

• Maintain and service our bike rental fleet.
• Build new road, gravel and MTB bikes.
• Build relationships with our customers and advise them with their cycling & equipment decisions.

Please send your CV & covering later clearly explaining how you meet our minimum requirements to José, [email protected]

Objectives

Repair and service customer and rental bikes to a high standard. Provide a high level of customer service to local and foreign customers. Use your knowledge to advise on bike components and accessories.

Contract Details

• 40hr full time contract including weekend working.
• Role based in our Girona Hub.

Essential Skills and Experience

• Must be a qualified bicycle mechanic.
• Minimum 3 years experience working as a mechanic in a bike shop.
• Knowledge of electronic gearing and high-end road, gravel and MTB.
• Preferred languages are English and/or Catalan and/or Spanish
• A love and passion for cycling. Aligned with Eat Sleep Cycle values.

Tasks & Responsibilities

You will work in our dynamic team to:

• Maintain and service our bike rental fleet.
• Build new road, gravel and MTB bikes.
• Build relationships with our customers and advise them with their cycling & equipment decisions.

Please send your CV & covering later clearly explaining how you meet our minimum requirements to [email protected]

Essential Skills and Experience

• Experience in a customer facing role
• Good level of English and Spanish
• A love and passion for cycling. Aligned with Eat Sleep Cycle values.

Objective

Ensure our guests have an incredible experience from the moment they get in touch to enquire about a tour. Design beautiful cycling tours perfectly adapted to our guests. Oversee the delivery of the tour, learn from what we can do better and start again!

Essential Skills and Experience

• Experience designing cycling tours is essential.
• Route planning on one or more platforms.
• Exceptional organisational & time manangement skills
• Fluent in English  
• A love and passion for cycling. Aligned with Eat Sleep Cycle values.

Beneficial Skills & Experience

• A second language – Catalan, Spanish, Italian & French are all desireable
• Experience selling active holiday packages
• Knowledge of Europe’s best cycling regions

Tasks & Responsibilities

You will work in our dynamic team to:

• Respond to new inquiries and questions from guests about tours & take bookings.
• Book hotels, guides and other activities/resources.
• Creation of detailled tour itineraries with all the necessary information; including detailed checks of gps. routes.
• Select the delivery team and oversee a perfect delivery.
• Collect feedback from the delivery team & guests to learn areas of improvement
• Manage the administration of tour cancellations, rescheduling, refunds & vouchers.

Possible role extensions include:

• Product design – input into the creation of new cycling tour itineraries
• Tour recon – visiting hotels, meeting suppliers & checking routes

Contract Details

• 40hr full time contract including weekend work during peak delivery seasons.
• The role is based in our Girona office
• Travel may be required
• Salary negotiable subject to experience

Please send your CV & covering later clearly explaining how you meet our minimum requirements to [email protected]

We’re looking for talented people to deliver our cycling tours all over Europe.

Objectives

Ensure our guests expereince the ride of their lives! Look after our guests on & off bike, provide high quality ride support & be an exceptional host to our guests.

Tasks & Responsibilities

• Work as part of a team to deliver high quality single-day or multi-day tours all over Europe.
• Ride Leaders are required to guide on the bike or drive support vehicles as required on tour.
• As well as guiding our guides take care of all the little details that make a trip special; prepare ride nutrition & picnic lunches, liase with hotels & restuarants to ensure a high quality experience, wash & maintain bikes after rides, host evening meals etc. etc.

Essential Skills & Experience

• Experience working as a cycling guide
• Basic bike mechanic skills
• Clean Driving Licence (for manual vehicles) valid in Europe
• Good level of English
• Strong navigational skills
• Must have an in-date First Aid Qualification

Preferred skills & experience

• Customer service experience
• Experience working on high quality cycling tours
• Proficient cyclist
• Excellent bike mechanic skills
• Strong physical fitness
• Route planning skills
• Experience driving vans
• Experience driving vehicle support for groups of cyclists
• Second language (preference for French, Italian, Catalan & Spanish speakers)

Contract Details

• This is a seasonal role with the majority of work available from March through to October.
• Our guides are contractors & registered as self-employed

Please send your CV & cover letter clearly explaining how you meet our minimum requirements to Louise, [email protected]