JOIN THE TEAM

Objectives

Sell our amazing range of bikes, bicycle components, accessories and cycling kit from our online shop. Ensure our customers have an amazing online retail experience at Eat Sleep Cycle.

Essential Skills and Experience

• Knowledge of bicycles, bicycle components, accessories and cycling kit
• Experience in customer service
• Excellent level of English & Spanish
• Basic IT skills

Tasks & Responsibilities

• Upload products to the online shop; prioritise which products to upload, search for information and transfer to online platform
• Respond to customer channels including the telephone, online messaging and email
• Convert online shop inquiries to sales

Contract Details

• 40 hour full time
• Role in our Headquarters in Fornells de la Selva, Girona Province, Spain

To apply, please email your CV & Cover letter to Lee at [email protected]

Essential Skills and Experience

• Experience in a customer facing role
• Good level of English & Catalan or Spanish
• A love and passion for cycling. Aligned with Eat Sleep Cycle values.

We’re looking for talented people to deliver our cycling tours all over Europe.

Objectives

Ensure our guests expereince the ride of their lives! Look after our guests on & off bike, provide high quality ride support & be an exceptional host to our guests.

Tasks & Responsibilities

• Work as part of a team to deliver high quality single-day or multi-day tours all over Europe.
• Ride Leaders are required to guide on the bike or drive support vehicles as required on tour.
• As well as guiding our guides take care of all the little details that make a trip special; prepare ride nutrition & picnic lunches, liase with hotels & restuarants to ensure a high quality experience, wash & maintain bikes after rides, host evening meals etc. etc.

Essential Skills & Experience

• Experience working as a cycling guide
• Basic bike mechanic skills
• Clean Driving Licence (for manual vehicles) valid in Europe
• Good level of English
• Strong navigational skills
• Must have an in-date First Aid Qualification

Preferred skills & experience

• Customer service experience
• Experience working on high quality cycling tours
• Proficient cyclist
• Excellent bike mechanic skills
• Strong physical fitness
• Route planning skills
• Experience driving vans
• Experience driving vehicle support for groups of cyclists
• Second language (preference for French, Italian, Catalan & Spanish speakers)

Contract Details

• This is a seasonal role with the majority of work available from March through to October.
• Our guides are contractors & registered as self-employed

Please send your CV & cover letter clearly explaining how you meet our minimum requirements to Louise, [email protected]

Objective

Ensure our guests have an incredible experience from the moment they get in touch to enquire about a tour. Design beautiful cycling tours perfectly adapted to our guests. Oversee the delivery of the tour, learn from what we can do better and start again!

Essential Skills and Experience

• Experience designing cycling tours is essential.
• Route planning on one or more platforms.
• Exceptional organisational & time manangement skills
• Fluent in English  
• A love and passion for cycling. Aligned with Eat Sleep Cycle values.

Beneficial Skills & Experience

• A second language – Catalan, Spanish, Italian & French are all desireable
• Experience selling active holiday packages
• Knowledge of Europe’s best cycling regions

Tasks & Responsibilities

You will work in our dynamic team to:

• Respond to new inquiries and questions from guests about tours & take bookings.
• Book hotels, guides and other activities/resources.
• Creation of detailled tour itineraries with all the necessary information; including detailed checks of gps. routes.
• Select the delivery team and oversee a perfect delivery.
• Collect feedback from the delivery team & guests to learn areas of improvement
• Manage the administration of tour cancellations, rescheduling, refunds & vouchers.

Possible role extensions include:

• Product design – input into the creation of new cycling tour itineraries
• Tour recon – visiting hotels, meeting suppliers & checking routes

Contract Details

• 40hr full time contract including weekend work during peak delivery seasons.
• The role is based in our Girona office
• Travel may be required
• Salary negotiable subject to experience

Please send your CV & covering later clearly explaining how you meet our minimum requirements to [email protected]

Work as an integral part of the team to build the Eat Sleep Cycle community & generate leads in our target markets. 

Core Job Role

• Respond to & engage with our community on digital channels
• Create social media content, schedule posts across channels defined in our brand strategy
  • Includes project managing video creation & photo shoots
• Plan, execute & attend monthy cycling events
• Manage mailing lists & create weekly mailshots
• Manage the Eat Sleep Cycle blog – curate SEO optimized content
• Copywright content for the website, maintain up to date web content
• Optimize our reach via colaborations with Ambassadors & partner brands.
• Work to a budget, targets & timelines defined by the marketing strategy

Essential Skills & Experience

• Minimum of two years experience in a similar role
• Marketing degree or equivalent vocational qualification
• English & Spanish Speaking
• Excellent written and verbal communication skills
• Proactive 
• Attention to detail
• Knowledge of software applications – Photoshop, Adobe
• A true believer in cycling

Beneficial Skills & Experience

• Knowledge of cycling industry
• Knowledge of travel & tourism sector
• Catalan speaking

Contract Details

• 40 hour, full time contract
• Core hours Monday – Friday, with occacional work at weekend & out of hours
• Location: Eat Sleep Cycle HQ, Girona, Spain
• Reports to: Founder, Louise Laker

To apply, send your CV & covering letter, clearly explaining how you meet the requirements of the role to [email protected]